Critical to Our Mission

When we label our work as mission-critical, we specifically mean addressing IT challenges that directly influence your strategic business objectives, coupled with our comprehensive end-to-end execution capability. As our solutions uphold the security, reliability, and resilience of your operations, they also enable us to prioritize your company's growth and innovation.

The Principle of 100%

The principle of striving for 100% encapsulates our unwavering dedication to you, ensuring the functional uptime of our solutions, and the depth of our support and inspiration for stakeholders. Even the slightest room for enhancement, as minute as 0.01%, is viewed as another stride towards achieving 100% impact. Adhering to this principle consistently results in elevated customer satisfaction, a pivotal metric for gauging our own performance.

Rest Assured

We empower customers to execute their mission-critical activities, operations of such significance that any interruption would prompt immediate notification, even in the dead of night. Our IT solutions guarantee 100% uptime, granting you undisturbed rest. This stability and security ensure you awaken with a sense of tranquility, eager for the business prospects of both the forthcoming day and those to follow.

Harmonious Outlook

By furnishing customers with many nights of sound rest, we witness how sustained peace of mind propels forward-looking anticipation, innovation, and a competitive edge. This sentiment is akin to waking up with a harmonious tune in your mind. The assurance that your mission-critical organization functions seamlessly redirects your focus away from mundane daily tasks, enabling you to strategize for a promising future.

For You, With You, By You

When we offer IT solutions, we collaboratively decide whether your company's experts or ours are better equipped to execute and maintain operations smoothly. Commencing this collaborative journey, we willingly shoulder responsibility and risk for as long as our customers desire. Equally, we take pride in fostering expertise within your teams to enhance your self-sufficiency. In essence, our solutions embrace adaptable ownership: conceived for you, implemented with you, and eventually governed by you.

Our 5C Approach

Decades of experience have reaffirmed that achieving 100% customer satisfaction is an achievable reality. Guiding our customer relationships and joint decision-making, we employ a five-element approach that encapsulates our methodology: context, choices, connect, create, and confirm.

Embracing Complexity

Context involves embracing the intricate nature of the challenge at hand. We leverage our profound knowledge of your business and industry, while keeping an eye on factors that impact your success. Our approach entails a comprehensive understanding of your market dynamics, strategy, IT landscape, organizational structure, and stakeholders.

Pragmatic Perfectionists

Striking the balance between ambition and realism, we support choices with cutting-edge technology that embodies scalability, resilience, and, most importantly, human impact.

Empowering Expertise

We firmly believe that the fusion of your experts and ours can overcome any obstacle. The responsibility for executing your project rests with the same team that crafts advice throughout the journey. From initial design to final implementation, our solutions are the outcome of collective expertise-driven endeavors.

Demonstrating Viability

Demonstrating viability is our fundamental objective. We ensure that each creation seamlessly integrates into your comprehensive landscape while effectively fulfilling its critical purpose.

Controlled Refinement and Acceleration

Methodical refinement yields optimal outcomes, and we continuously seek ways to expedite this process. By supporting and inspiring your business stakeholders, we validate, endorse, and secure our deliverables. Ultimately, our role entails not only implementing an IT solution but also facilitating transformative change for the better.

Our Approach at Great System

Irrespective of the project or phase at hand, our methodology consistently revolves around people-centricity and value predictability. We provide solutions that guarantee the stability, security, and resilience of mission-critical operations. The process is preceded by a demonstration of value. Through close collaboration, our teams empower experts to lead the way.

Unifying Business, Development, and Operations

So, how exactly do we bridge the gap between business and technology, placing IT at the core of business operations? Our focus is on aligning our technology and all operational aspects to support your overarching business objectives.

Desire, Definition, and Planning

Initiating an assignment involves comprehending the desires of those accountable for the customer's primary business, abbreviated as biz. Our entire team delves into the business domain, posing inquiries to precisely define the requisites that these desires entail. Once the requirements are sufficiently explicit and detailed, project planning kicks off.

Coding, Building, Testing, and Releasing

Subsequently, developers, referred to as Devs, embark on coding and constructing initial prototypes. We rigorously test and refine as required. Insights from both functional and non-functional testing are integrated and, when necessary, transformed into new requirements. Upon satisfying all mission-critical requirements, we proceed to release.

Deployment, Operation, and Monitoring

After the creation of the software release, it is automatically deployed in the production environment. Subsequently, we commence collecting telemetry data concerning the solution's operations, referred to as Ops. Continuous monitoring of the solution's behavior is maintained, including logging exceptions and anomalies. This data feeds back into the cycle, serving as valuable input for the business: Does this release genuinely fulfill the intended objectives?

Versatility Across Domains

Although each of the three domains bears distinct responsibilities, team members within a project are free to partake in one another's activities. By sharing expertise and amalgamating skills, they cultivate a deeper understanding, empathy, and familiarity across domains. This fosters a self-directed team that empowers domain experts and truly integrates business, development, and operations.

Productize, Prioritize, and take ownership.

To drive the success and impact of any BizDevOps project, adopting a product-focused mindset is essential. This often involves having a product owner who acts as a mini-CEO. Their responsibilities encompass taking ownership of the project and all its dimensions, including non-technical aspects like marketing, team dynamics, and end user feedback.

In-House Innovation with Lab271

When discussing innovation, we're not referring to innovation for its own sake. Great System's internal team, Lab271, is dedicated to exploring new, experimental, and emerging IT solutions. Working closely with you, Lab271 can help turn innovative ideas into reality. However, every project addresses real, immediate needs to generate tangible business value and a competitive advantage.

Driving Business with Innovation and Innovation with Business

Our mindset is rooted in design-build-run. As business needs increasingly intersect with IT demands, we focus on creating proofs of value that embed flexibility and resilience. These proofs play a vital role in delivering consistent, scalable value sooner.

Designing and Validating

We identify valuable solutions. Drawing from our comprehension of your challenges, we design a solution and validate it through experimentation and prototyping. We offer substantial evidence to convince stakeholders of the impact, approach, and business case. Rather than referring to it as a proof of concept, we view it as a proof of value—a step beyond mere experimentation.

Constructing and Aligning

Once a proof of value gains approval, we dive into full-scale construction while integrating insights gained from the process. Aligning your stakeholders and fostering their trust in the new solution and its ecosystem are as important as the technology itself is as important.

Implementing and Scaling

We drive with controlled acceleration. Upholding security and compliance, we apply our unwavering 100% mission-critical approach. Rapid and decisive scaling ensures that the value of your business can expand to its fullest potential.